CUSTOMER CARE

Contact

Our Customer Care team is here to help with orders, delivery, returns, sizing, product information, repairs, appointments, press, and wholesale enquiries. English-language support is available.

Customer Care

NINO SEPO Customer Care

How can we help?

Our Customer Care team can assist with orders, delivery, returns, repairs, sizing, product information, privacy enquiries, and private appointments.

We normally respond within 2 business days.
01
Online enquiry

Contact form

Send us a message about an order, return, repair, sizing, product, appointment, or privacy enquiry.

Write to us
02
Telephone & WhatsApp

+995 568 880 436

Contact our Customer Care team directly during regular business hours.

Open WhatsApp
Customer Care hours Monday–Friday 10:00–18:00
Time zone Georgia time GET · UTC+4
Response time Within 2 business days Excluding public holidays
Before you contact us

What to include

Providing the right information helps us understand your request and respond without unnecessary delays.

01

Order enquiries

Include your order number, purchaser name, and a brief description of your request.

02

Delivery issues

Include your order number, tracking number if available, delivery address, and any relevant screenshots or photographs.

03

Returns or defects

Include your order number, item name, reason for the request, and clear photographs of the item and packaging.

04

Sizing assistance

Include the product name, your measurement, and the hand, finger, wrist, or placement for which the piece is intended.

05

Repairs

Include the product name, proof of purchase where available, and photographs clearly showing the issue.

06

Other enquiries

For appointments, press, wholesale, or privacy requests, include the relevant dates, organization, and contact information.

Press and wholesale

For press, editorial, wholesale, collaboration, or showroom enquiries, email SEPO_NINO@HOTMAIL.COM. Include your organization, website or social profile, request, relevant dates, destination, and contact details.

Private appointments

NINO SEPO does not operate a public walk-in boutique or customer collection point. Private appointments may be available by prior arrangement. The confirmed location and instructions will be shared directly; please do not visit without written confirmation.

Returns and deliveries

Do not send returns, repairs, or courier deliveries to an address found online unless Customer Care has confirmed it for that specific request. Follow the authorization and packing instructions supplied to you.

Business identity

NINO SEPO is the trading name of Nino Sepiashvily, operating from Georgia.